Our Internal Surveys help you measure and improve both transactional and strategic relationships within your company. This research is particularly helpful for organizations with branch offices or large sales forces.

An Internal Survey provides information about:

• Internal Customer Profile - Demographic information about internal customers can be segmented by such variables as geographic location and job title. This helps you to identify where potential "bottlenecks" or "disconnects" exist within your organization and recommended steps to rectify the situation. It also provides you with valuable information about how successfully different internal departments work together.
   
• Relationship with Head Office - Relationship questions compare an internal customer's expectations of various Head Office departments with their evaluation of the performance of each department. Head Office employees are asked similar questions to gain their insight into what they feel is important to the internal customers and how they rate their own performance in fulfilling those needs.
  By comparing the information from both groups, you'll gain useful insight into the gaps and overlaps between what internal customers want and what they perceive they are currently receiving.
   
• Overall Service Ratings - Open-ended questions about overall service quality are included to capture unique individual responses. This often elicits specific suggestions about how to further improve the cooperation and communication between different departments in your company.

The Final Report includes analysis and recommendations. In addition, we also provide highly actionable and informative reports that show the survey results split by such variables as location, job function and department. A highly impactful PowerPoint presentation of the survey results and recommendations allows you to clearly communicate the survey findings to a broader audience.